Contact Us

Have any questions or concerns? We’re always ready to help! 

Returns

If you find any of our products faulty or damaged, please contact us to arrange a refund or exchange.

Should you change your mind, we will happily provide an exchange. *T's & C's apply 

  • What are your delivery options in New Zealand?

    We offer shipping to urban and rural areas of New Zealand - excluding Stewart Island and Chatman Island.

  • How do I track my order?

    You will be sent a tracking number and link with your order confirmation. 

  • Do you provide International delivery?

    We are able to ship internationally to Australia through our online store, to ship to other countries please get in touch for a shipping quote.

  • How do I return an item?

    Please contact us at whaea.aroha.nz@gmail.com or use the form above to arrange a return if the item is faulty or damaged.

  • How can I contact your couriers?

    If you have an issue with a delivery, please contact us directly to follow up on this item. 

  • What is your returns policy?

    Returns are only available for a faulty item or damaged item. We are happy to offer an exchange if the product you require is in stock.